Welcome to the Clik Support Centre
Let us know how we can help. Search for a query below or click on one of our products for answers to the most common questions.
Clik Service - Popular Articles
Creating Timed Notifications
v4.2.344 r23 – February 2023
v4.2.343 – November 2022
Update v4.342 [Webinar]
NICEIC Cert Software - Popular Articles
v1.0.61 – December 2022
Importing Boards, Circuit Details and Test Results
Setting Up Field Users
Installing the Software
Ask Tech a Question
Did you find what you were looking for? Don’t worry if not, you can get in touch with our tech support team.
Frequently Asked Questions
Do I own my data contained in your system?
Yes, you own the software for life once purchased and all the data in it remains owned by you.
Is your tech support UK based?
Yes, our tech support team is based in Bristol, UK and available Monday to Friday 8:30am to 5:30pm to assist you with any technical queries or help you need.
Do you support businesses outside the UK?
Our support is UK based and operates between 08:30-17:30 GMT but we do provide support to our international customers during these hours.
Can I get an online demonstration of the software?
Absolutely, you can contact our sales team on 0117 902 2012 to schedule an online demonstration.
Can my engineers access their jobs offline?
Yes, using our Clik Jobs app you can download your job before going out onto site and you will be able to access your job without an internet connection. You can then sync it back to the office when you are reconnected.
What specifications do I need my PC/Server to be to use your software?
You can find our software specifications on our product pages.
Can I recreate my paper forms in your software?
Yes, we have a Print Template Editor which allows you to replicate paper forms you use. We also have a template team who can do this for you for a small fee. We also offer Clik Cert for recreating more complex certifications and forms.
PERSONALISED LEARNING
A Training Masterclass From Our Experts
You’ve got the software. Now get the expert knowledge straight from the experts. If you want to know more about Clik Service or the NICEIC Cert Software, maybe you want to drill down into a specific module, or a run-through for a new engineer, we’ll walk and talk you through it in the way that suits you.