Our returns policy applies for all our software products and lasts 14 days, i.e., If 14 days have gone by since the date of your purchase, we won’t offer you a refund or exchange. We do not offer refunds for annual update/tech support subscriptions, i.e., once a subscription is paid, it runs until the end of the term. However we are willing to switch/amend a subscription should you choose to change products.
Refunds (if applicable)
Once we have received your request for a refund we will send you an eMail stating our agreement and the element (if not whole) which shall be refunded. We will also send you an eMail should we totally refuse a refund. If a refund (in whole or part) is approved, payment will be processed via the original method of payment or as directed by you in writing. Payment will be made within 5 working days.
Late or missing refunds (if applicable)
If, after 5 working days, you have not received a refund please, before contacting us, ask your Bank if a payment to your account is being processed. If payment is to your credit card company, this can take time before your refund is officially posted. If you’ve checked with your Bank and Card Company and still have not received your refund, please contact us at firstname.lastname@example.org.