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Faster Real-Time Coverage For Engineers & Customers

"Clik Service has helped a great deal in the organisation of our company, from the engineers booking holidays, scheduling works, ordering materials, storing materials and keeping track of tools. The list is endless."
Lee Lines
Director, Liftworks

Established in 2000, Liftworks is a customer-focused company that has earned an excellent reputation across Bedfordshire, Berkshire, Essex, London, Herefordshire, Kent and Surrey. Now in its 13th year, Liftworks have a team of six office and eighteen field staff. They install service and repair all makes and models of lifts and escalators. 

The Challenges

As the company started to grow, Lee Lines, Director, began looking for a software package that could help get on top of their administration. This had previously been restricted to using Excel spreadsheets to document everything from service routes to invoicing. As well as using Microsoft Word for sending invoices and quotes. This created many problems and confusion in the office, with lots of different documents being saved for each customer.

Lee was referred to Clik by a company from within the lift industry. "I tested other software packages that were specifically designed for the lift industry, but none of them stood out. One of the main reasons I chose Clik was because of the price; it offered excellent value for money," says Lee.

How Clik Helped

After a quick and painless installation process, Lee started condensing his office activity. Clik Service helped achieve this by cutting down on the paperwork and having all customer and job information ready at all times. "The whole of our business from quoting right through to invoicing has been simplified. This has helped reduce time spent on administrative procedures by 40%, allowing the admin team to assist with other tasks", said Lee.

"I find Clik's support team great to deal with, and I do tend to call rather than use the knowledge base as I prefer to talk to someone and pick up tips or hints from them."

The Future

Now with Clik Service up and running smoothly, Lee says organising and managing all office activity has been made easier. Lee is currently implementing a paperless office, managing to reduce paper use down to 80% less than before.

"Clik Service has helped a great deal in the organisation of our company, from the engineers booking holidays, scheduling works, ordering materials, storing materials and keeping track of tools. The list is endless".