Updating an Office or Field User Password

This guide explains how to update a user password in the Clik Cert software.

To update passwords, you must log in with an account with access to the staff module. By default, the Admin account has full privileges to perform this action.

Steps to Update an Office/Field User Password

1. Access the Staff Tab:

• Log in to the Clik Cert Software as Admin (or another user with the appropriate permissions).
• Go to View > Staff

2. Locate the User:

• On the Staff screen, you will see a list of staff users on the left-hand side.
• Find the user whose password you must change and click on their name to highlight it
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3. Change the Password:

• Click Options in the top-right corner.
• Select Change Password.
• Enter the new password and click OK.

4. Save the Changes:

• Click Save in the top-right corner (next to options) to finalise the update, if the staff is a field mode user, this will also prompt you to run a sync.
• This should always be done as the updated password will also be sent to their field device.

Important Note for Field Engineers

• If the user has a van symbol next to their name, they are also a field engineer.
• Password changes will require the user to input the new password during their next sync on their field device.
• To ensure a smooth process, update the user with the new password.