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Updating an Office or Field User Password in NICEIC Cert Software
This guide explains how to update a user password in the NICEIC Cert Software.
To update passwords, you must log in with an account with access to the staff book.
- By default, the Admin account has full privileges to perform this action.
Steps to Update an office/field User Password
- Access the Staff Tab:
- Log in to the NICEIC Cert Software as Admin (or another user with the appropriate permissions).
- Go to View > Staff
2. Locate the User:
- On the Staff screen, you will see a list of staff users on the left-hand side.
- Find the user whose password you need to change and click on their name to highlight it.
3. Change the Password:
- Click Options in the top-right corner.
- Select Change Password.
- Enter the new password and click OK.
4. Save the Changes:
Click Save in the top-right corner (next to options) to finalize the update, if the staff is a field mode user this will also prompt you to run a sync. This should always be done as the updated password will also get sent out to their field device.
Important Note for Field Engineers
- If the user has a van symbol next to their name, they are also a field engineer.
- Password changes will require the user to input the new password during their next sync on their field device.
- To ensure a smooth process make sure to update them of the new password.
