Staff, Users and Permissions

Before setting up permissions and creating any users or staff, it is important to understand the difference between them and how they link together.

They provide complete management of all people accessing Clik Service; from office users and engineers, right through to customers accessing details via Clik Remote.

Here is a brief explanation of each:

• Staff refers to employees of the company.
• Users are anyone who uses the software (both Clik Service & Clik Remote)
• Permissions control what access each user has to the software.

This article will show you how to add your staff members and edit what they can see and control in Clik Service.

Adding A New Staff Member

To access the staff database, go to Settings > Staff.

To create a new staff entry, click on the ‘New‘ button at the top right of the screen.

Fill in the new staff members details. When creating a new entry, you must include at least a first name and surname before you can save.

Ticking the ‘Engineer‘ tick box will add this member of staff to the engineer schedule.

Click ‘Save & Close‘ to add your changes to the database.

Login/Privileges

The ‘Login/Privileges‘ tab works in conjunction with the user access/privileges within the settings. Each member of staff will be created with login credentials and you can control the privileges they receive here.

You can specify if you want the member of staff to have a login by ticking the ‘Allow Login‘ box. If you do this, they must also have a password set up.

You cannot create a member of staff with login credentials that have a blank password. The system will not allow it.

You can then apply a user group with pre-defined privileges or manually choose privileges by ticking ‘Allow‘ or ‘Deny‘ on each option row.

Don’t forget to click ‘Save & Close‘ to save your changes.

User Access & Privileges

User access and privileges allow you to set up individual permissions and group permissions. Group permission can save you time when adding your staff to Clik Service, as you can apply permissions quickly to lots of members of staff.

Find these settings by going to Settings > Settings > User Access & Privileges.

By default, there are three groups set up – admin, user and viewer. You can create additional groups by clicking on the ‘New Group‘ button at the top and then ticking off the permissions as required.

Once you have set up a group you can click on the ‘Users’ tab and assign the correct group. Click on the ‘Group’ drop-down and select the group from the list.

From here, you can also create new users. All people entered into the staff database will be assigned to a list by default.

In the ‘Privileges‘ tab, you can add or remove the user’s specific privileges.