Setting Up a Workflow for Team Notifications (Public Channels)

This article will show you how to link Clik Service with Microsoft Teams so that you can set up Teams channel notifications in public team channels. For example, a notification that tells the channel a job is complete.

First, you must create a workflow with a webhook in Microsoft Teams.

Right-click on the channel you want the notification from and select ‘Workflow’.

Find the workflow template ‘Post to a channel when a webhook request is received.’

Note: The webhook template Post to a chat when a webhook request is received may not be available depending on your organization type. For more help, contact your IT admin.

Next you can give your workflow a name and make sure you have a valid connection in to teams correctly. Click ‘Next’ to continue.

You can then select the teams and channel, if you created from the channel, it would auto select. Click ‘Add Workflow’ to continue.

Once added, the workflow will be created and give you a unique URL (Web Address). Copy this so it can be pasted into Clik Service. Click ‘Done’ to finish.

Now we need to open Clik Service and got to Settings > Settings > Communication>MS TEAMS.

You then need to put in the channel in the channel box and paste the URL you copied into the ‘Webhook URL.’ Click ‘Add’ and then ‘OK.’

You can see if your notifications work by going to the Workflows app on Teams and selecting your workflow. You will see a 28-day run history that will show the status of the workflow.

Ok, now the workflow is configured, you can now make a team notification. Please go to the create teams notifications article.