Software FAQs

Wondering how to set up signatures? How to find the pin code for field users? Or maybe you just want to know how the NICEIC Cert Software can save you time? Here are some of the most asked questions about the software.

Anything we’ve missed? Leave any questions in the comments below or get in touch.

Upgrading
How can I get the new upgrade?
Is this an update to V1 or a new installation?

Setting Up
What is my log-in password?
What is my product code?
How can I access the software on my laptop to work remotely?
How do I get support?
What is SQL and how can I set it up?

How-To
How do I transfer my data from the old software?
How do I edit a completed cert?
How do I create cert templates?
How do I add signatures?
How do email a cert to my client?
How do I back-up the software?

General
How can NICEIC Cert Software save me time?
Does the software use the latest maximum Zs calculations?
Why is my software still in Trial Mode?
Is it available on iMacs?
What is Cloud Numbering/QS Mode?

Certificates
Which certs are currently available?
Will we have access to old certs?
Can we still use 17th edition certs?
How do I buy certs?
How do I download my certs?
How do I see how many cert numbers I have?
Why have my purchased certs disappeared?

Licencing & Costs
Is there a cost?
Will the licencing remain the same to V1?

Clik Cert Electrical
What is Field Mode?
When will the Android app be available?
What is my username for Clik Cert Electrical?
What is my field user pin code/number?
How do I send certs to field users?

Error Messages
How do I renew?
How do I apply certificate numbers?
How do I adjust my privileges?

 

Upgrading

How do I get the 18th Edition Software upgrade?

If you are a current user of the 17th Edition software, you can request the new upgrade here. Our tech team will then promptly send over an email with the software link along with a detailed guide to fully install the program. Follow these instructions and you’ll be up-and-running in no time.

If you have not yet started to use the NICEIC Cert software but would be interested in trying it out, we have a free demo available for you to download and see if the product is right for you. You can find the pricing structure for the full software here. Need a new installer link or need to move your database to a new location? You can raise this with our tech team so we can help with any necessary server moves.

 

Is this an update to V1 (2008-2018) or a new installation?

This is a new installation as it is a brand-new program. If you are a current NICEIC Cert Software user you will need to install the new program alongside the old program, rather than running an update. You will still be able to access the old program easily to view your completed 17th edition certs when required.

 

Setting Up

What is the password when first opening the new program?

The default password for the new software can be found in the welcome email you should receive when first requesting the installation. If you have not received your instruction email, please get in touch.

We strongly advise you to change this password after first logging in. Do this by going to File > My Account > Change Password.

 

What is my product code when registering the software?

You will need to enter your product code when you first register your software. When prompted to register, simply select the ‘Request Details’ button and enter your company details into the form provided. The product code will then be sent to the email you supply here.

Step-by-step instructions for this can be found here. If you do have trouble at this point, contact us at support@cliksoftware.com.

 

How can I access the software when working remotely?

There are a couple of options for accessing NICEIC Cert Software remotely, including using a VPN remote access or moving the server to a new laptop or computer. See this blog post for more information on how to work remotely with the software.

 

What’s the best way to get support if I need it?

We offer many ways for you to contact us to find the tech support you need quickly when you need it.

You can call our tech team on 0117 902 2012 between 8:30am – 5:30pm, Monday to Friday. During busy hours, we can raise a ticket for you or you can leave your request online and our team will get back to you as soon as possible.

We also have a growing knowledge base for the NICEIC Cert Software, with plenty of articles, getting started guides and video tutorials for you to browse whenever you need.

 

What is SQL?

The initial version of the software is created in an Access database, which can easily run on a PC; ideal for smaller teams. The SQL version can hold a number of benefits for companies with a larger number of users. You can find further details on the benefits of SQL here.

If you are looking to set up your NICEIC Cert Software database on SQL or want to know more about specific requirements, please get in touch with our tech team.

 

How-To

How do I transfer my data from the old software?

We have implemented a data conversion tool that will convert the following:

• Address book
• Test instruments
• Distribution board library – including all boards on templates
• Reminders
• Signatures, along with some other information, which will come across to form the beginning of your user base

Due to the differences in technology between the old program and the new, unfortunately, you can’t convert a template. However, distribution boards from the templates will transfer across. We aim to assist users with the transition between the old and new software as best as we can with the new data conversion tool.

 

How do I edit a completed cert?

When a cert is locked after completion, you can make edits by selecting the padlock icon in the top right of a cert. For a more detailed guide, see this support article.

Please note that you will not be able to edit the test results, applied cert number or circuit details on a completed cert.

This was a feature added in update v1.0.35 (released 28 January 2019). Make sure you have updated your software to the latest version; if you’re unsure how to update, see our article here.

 

How do I create a template from a cert?

You can easily create templates from a cert you have filled in or completed. Open a cert and go to Tools > Create Template. Once you have successfully created your template, you can find it in the ‘Template‘ tab where you can quickly apply it to a new cert. See more about creating templates here.

 

How do I set up signatures for my engineers?

In the new software, you will need to set up your engineers as an office user before you can add their signature. Firstly, set up the user and create their password. This user then needs to log into the software (File > Login) and go to Edit > Signature Setup to then create a signature for that user.

Read our full support article for setting up signatures here. Once the signature is created, the user will be able to add signatures to certs.

 

How do I email a cert to my client?

To email a cert directly from the main local cert list, right-click on the cert, go to ‘Email As‘ and select either ‘PDF‘ or ‘ZIP‘.

For more information on how to email certs, see this support article.

 

How do I back-up the software?

There is an auto backup feature in the new software. A tutorial on how to schedule backups for the software can be found here.

 

General

How can NICEIC Cert Software save me time?

NICEIC Cert Software has many time-saving features to make your life easier. Including quick fill short keys within the circuit details section of a certificate, which allow you to copy the line of text above, enter N/A in all blank fields and add new rows.

You can also use our iOS or Android apps, which allow you to create, edit and send certificates from a tablet onsite. So there’s no need to return to the office between jobs; you can access your certs anytime, anywhere.

 

Does the software use the latest maximum Zs calculations?

The new software will use the up-to-date maximum Zs values. These will be automatically applied to circuits when the essential details have been populated. You can read more about Max Zs here.

 

Why is my software still in Trial Mode?

This might be because you haven’t yet registered your software. Go to Help > Register Software to get started with this process. We have a step-by-step guide to help you complete this here.

 

Will you be releasing a software version for use on an iMac?

Unfortunately, no, the NICEIC software isn’t supported on Mac OS, only Windows. We have found there isn’t a high enough demand to warrant the large investment this would require. We do have some customers successfully using our products on a Mac and there are some potential solutions for running Windows on Mac OS that you could use the most popular being:

• Dual-boot between Mac OS and Windows by purchasing a copy of Microsoft Windows and using Apple’s Boot Camp
• To run Windows in a virtual machine within Mac OS by purchasing products such as Parallels Desktop or VMware Fusion.

Please note, the Clik Support Team would not be able to support setting these up for you. However, you can speak to your local IT support or Apple support to get more advice on getting this to work for you.

 

What is Cloud Numbering?

Previously referred to as ‘QS Mode’, Cloud Numbering is a new function coming to NICEIC Cert Software in future updates. When these new features are released, it will introduce the ability for users to complete and apply cert numbers when onsite using Clik Cert Electrical.

This feature is currently in testing and not yet available in the software. But you can find out more about what it entails in this blog post.

 

Certificates

Which 18th edition certs are currently available?

You can find the full list of available certs on the NICEIC Cert Software product page. The software will notify you when new certs are available; you can then download them by going to Help > Check for Certificate Updates.

 

Will we have access to old certs/what will happen to unused cert numbers?

No, you will not have access to old certs. As the new software is a separate program, it will only have the 18th edition electrical certs and above. If you want/need to access old certs, it is advised to keep the old system alongside this new installation. Unfortunately, you won’t be able to carry unused cert numbers to the new system; it is best to speak to the NICEIC directly regarding unused e-certs.

 

Can we still buy and use 17th edition certs?

All new installations, as of 1 January 2019, will need to be completed to the 18th edition wiring regulations, which can only be completed with the new software. 17th edition certs will not be compatible with the new upgrade.

We do not distribute or manage certs here at Clik, so if you do have further concerns regarding using 17th edition certs for ongoing jobs, we advise getting in touch directly with the NICEIC.

 

Do I have to buy more certs and how do I do this?

Yes, you’ll need to buy the 18th edition certs, which will be available for purchase in the usual way on the NICEIC website or on the phone to their sales team once you are set up on the new system. Alternatively, you can go directly to Help > Purchase Certs within the software.

17th edition certs are not compatible with this software, you would have to refer to V1 to view your previous completed certs.

 

How do I download my purchased certs?

You can download your cert numbers by going to View > Certificate > Orders in the software. This should display the list of certs you have ordered, along with the option to download the order. After completing this step, you can continue to work through your certs and apply the numbers as and when you like. A tutorial on how to download certs can be found here.

If you are having problems downloading 18th edition certs, firstly make sure you have installed the new software (if you are unsure email support@cliksoftware.com) and make sure your certificates are up-to-date by going to Help > Check for certificate updates.

 

How can I see how many cert numbers I have?

You can easily see how many unused cert numbers you have available by going to View > Certificate > Numbers.

 

Why have my purchased certs disappeared?

When going to View > Certificate> Orders, you should display the certs ready to download and your order history. If this list is empty, it may mean you have already downloaded the certificate numbers from this order. By going to View > Certificate > Numbers, you can view how many cert numbers you have left.

This process works slightly differently from the previous system; you can create a new cert before downloading the certificate numbers. You must apply a certificate number during the process of completing certs. For more information, see this support article.

 

Licencing & Costs

Is there a cost/do I have to pay for it?

The new NICEIC Cert Software is included with your Clik Cover renewal, therefore making the new upgrade free if you have valid Clik Cover for NICEIC. If you have any queries regarding your renewal date, please contact your account manager.

If you are new to the software, you can look at our pricing details on the product page or get in touch with an account manager directly to discuss costs. Once you’ve purchased the software it’s yours for life and you’ll receive free updates for one year. If you wish to carry on receiving updates and upgrades there is an annual fee of £80 +VAT.

 

Will the licensing remain the same as V1?

Yes, the licensing will remain the same. The NICEIC Cert Software licensing is concurrent, meaning it can be installed across as many desktops as you wish. However, only one copy for each licence purchased can be used at any one time. Licensing is split into ‘Office’ and ‘Field’ and you can see more about how field licensing works here.

 

Clik Cert Electrical

What is Field Mode?

Field Mode (now Clik Cert Electrical for Windows) is a slimmed-down version of the NICEIC Cert Software that you can use offline on your laptop when out of the office. Find out more about the Windows software in our overview video.

 

When is the Clik Cert Electrical Android app available?

The Android app accompanying the NICEIC Cert Software is available now. You can download Clik Cert Electrical in the Google Play store here.

 

What is my username when opening Clik Cert Electrical?

When creating a new field user, the first name and surname entered will be the username when logging into Clik Cert Electrical. This can be viewed by going to View > Staff in the office software.

 

What is my pin number?

You will find your pin number for Clik Cert Electrical in Edit > Settings > Field Users in the office software. Follow the guide here for step-by-step instructions.

 

How do I send certs to Field Users?

If you need to send existing certs from the office software to a field user using Clik Cert Electrical, you can right-click on the cert in the certificate list, go to ‘Send To‘ and select the Field User from the list.

If the user does not appear in that list, you might need to first create the field user. You can also grant field licences to existing users.

See more information on sending certs to field users in this article.

 

Error Messages

The software says we need to renew. How do we do this?

If you are met with a message to tell you to renew when first trying to register the software, it means your Clik Cover is not up-to-date. You must renew your cover licence in order to receive the new software for free. Please get in touch with your account manager by calling us on 0117 902 2012.

 

The software says we need to apply a certificate number. How do we do this?

A prompt message will appear if you try to complete a cert without applying a certificate number. This method is different from the previous version of the software. You can do this by opening the certificate you require and go to Tools > Apply Cert Number. A step-by-step guide can be found here.

 

The software says I do not have the correct privileges

The correct privileges will be required for a number of features in the office software and field programs. You will need an Admin user or user with privileges to access the staff settings (View > Staff > Privileges) to adjust the privileges for the user in order to view certain modules or actions. See full details on user privileges here.