Engineer Not Receiving Jobs

This article will show you what to check if an engineer can’t locate a job on their mobile device.

Android Devices

Check the filter within the jobs list in the top right corner and set it to either ‘All‘ or ‘Outstanding Jobs‘. You can then try and search for the job.

In Clik Service, open the job and check that it is NOT ticked as complete.

Then go to the ‘Engineer’ tab to make sure that the affected engineer is assigned to the job with the ‘Sync’ box ticked.

Apple Devices

Check the filter within the jobs list by clicking on the magnifying glass in the top-right corner and choose ‘Apply Filter‘. Set it to either ‘All‘ or ‘Outstanding Jobs‘.

Make sure the other filters are set to show all. You can then try searching for the job.

In Clik Service, open the job and check that it is NOT ticked as complete.

Then go to the ‘Engineer’ tab to make sure that the affected engineer is assigned to the job with the ‘Sync’ box ticked.

If the engineer still cannot see the job, make a change to the job in Clik Service, save it and then sync it again. Once the sync is complete, ask the engineer to check for new jobs.

If the issue persists, please contact our tech team.