An Introduction to Clik Remote F-Gas [Webinar]

This webinar walks you through each Clik Remote login that has access to the f-gas module. You can see how to log and track your f-gases on-the-go.

F-Gas Q&A

Q: We have environment control equipment that comes pre-charged. How do you log it without it looking like we have added the refrigerant to the system and not the manufacturer?

A: You can set an initial charge on a system when creating. This is the only time you can do it without having to specify cylinder.

Q: Does this system have the ability to connect to a customer management system in order to allow you to have live customer records?

A: No, it does not have the ability to connect to another system. But the customer can use the Customer login for Clik Remote to access their live records.

Q: I’ve noticed when creating logs and the cylinder drop-down is shown it only displays the cylinder description. If the serial number is not entered in the cylinder description title, will it not display when selecting a cylinder to input f-gas logs?

A: At present, it only shows the description. But we may adapt this in the future to include the serial number if it is desirable.

Q: You mentioned recycled cylinders – recovery cylinders are used to recover & recharge back into system

A: You can use new/recycled to recharge as long as the gas is the same.

Q: Is there a way of marking a cylinder as lost instead of consiged?

A: Not presently, no.

Q: Will you be incorporating the ability for recording a waste transfer note, i.e. consignment note, on each F-Gas log (which involves the disposal of gas)? Clik Remote v4 f-gas logging currently has a free-text box for waste transfer note.

A: Yes, you will be able to record consignment notes in Clik Remote.

Q: When performing a leak test, the system doesn’t allow for the same reclaimed gas to be put back into the system it had just been taken out of?

A: It can do as long as the cylinder is set to new.

Q: Can we add kit that is already on Clik system and back add it?

A: Yes, but if you want to retrospectively add logs in as well you must set the commissioning date to the oldest log date.

Q: What about calls we have already done can we add it retrospectively?

A: Yes, but if you want to retrospectively add logs in as well you must set the commissioning date to the oldest log date.

Q: Is this an app?

A: No, Clik Remote is a web-based program. But you can access the software on any device (laptop, tablet etc) with an internet connection.

Q: Clik Remote, is this used in conjunction with Clik Service?

A: Yes. Clik Remote works alongside your main Clik Service database. Clik Service is required in order to run Clik Remote.

Q: If an engineer was to forget to record the refrigerant but was to let us know if the office, are we able to update the log through Clik Service?

A: Yes, this can be done through Clik Service. Or the engineer can add a log retrospectively on Clik Remote if you allow them. A Clik Remote Manager login would also give you the ability to record the refrigerant and include the engineer responsible.

Q: Can we have access to trial this system?

A: Yes. If you have not yet started using Clik Remote, you can start a free demo of the software. If you are a current Clik Remote user interested in trying out the new F-Gas module, please contact your account manager.

Q: Will this be available in Clik jobs at any time in the future?

A: We do not envisage this being in Clik Jobs, due to the real-time requirement of cylinder/system levels.