Simplify Your Service Incident System
At Clik, we have everything you need to create and access service incidents from anywhere. Your team will have all the information they need in one place to help your customers restore operations as quickly as possible and minimise any adverse impact service incidents might have on their business, ensuring the best quality of service.
Your customers can also raise their own incidents with web-based management software, which then goes directly to your team in the office to follow up on. Every process is streamlined, so you don’t need to rely on long phone calls or email threads.
Assign Incidents to Team Members as Soon as They're Reported
Simply input all your client’s details, assign a team member, describe the problem and link to an action list.
Our service incidents module allows you to keep a record of your client incidents, prioritise work and create job sheets with all the details you need. Your engineers then have enough context to then diagnose and resolve the problem quickly and efficiently.
Manage and Track All Service Incidents Easily
Having a more defined process through the entire life cycle of a job means your team can work more efficiently and save time. Clik’s real-time tracking and the ability to access data quickly means your team’s service and productivity levels will be increased.
You’ll also have complete control over each job and minimise the risk of anything being lost.
ALL-IN-ONE FIELD SERVICE MANAGEMENT SOFTWARE
Everything in One Place
With Clik software, you can link your service incidents across different modules to bring your work together. Our all-in-one field service management software allows you to manage your entire team of field engineers more efficiently, streamline your operations, and save time and money.
Enhance management and take control of all field-based services so you can streamline all aspects of managing a growing list of customers, engineers and jobs. Clik software offers a complete field service management solution for scheduling and managing field jobs, creating estimates, quotes and much more.