Simplify Your Service Incident System

At Clik, we have everything you need to create and access service incidents from anywhere. Your team will have all the information they need in one place to help your customers restore operations as quickly as possible and minimise any adverse impact service incidents might have on their business, ensuring the best quality of service.

Your customers can also raise their own incidents with web-based management software, which then goes directly to your team in the office to follow up on. Every process is streamlined, so you don’t need to rely on long phone calls or email threads.

Assign Incidents to Team Members As Soon As They're Reported

Simply input all your client’s details, assign a team member, describe the problem and link to an action list. Our service incidents allow you to detect, record, classify, prioritise, investigate, diagnose, resolve, and restore quickly and efficiently. 

 

Manage and Track All Service Incidents Easily

Having a more defined process through the entire life cycle of a job means your team can work more efficiently and save time. Clik’s real-time tracking and the ability to access data quickly means your team’s service and productivity levels will be increased. 

You’ll also have complete control over each job and minimise the risk of anything being lost.

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ALL-IN-ONE FIELD SERVICE MANAGEMENT SOFTWARE

Manage Your Jobs From Start to Finish

You can use Clik software for much more than just service incidents. Our all-in-one field service management software allows you to manage your entire team of field engineers more efficiently, streamline your operations, and save time and money.

Enhance management and control of all elements related to field-based services and help streamline all aspects of managing a mobile workforce. Clik software offers a complete field service management solution for staffing, scheduling and managing field jobs, creating estimates and quotes, reporting and enhancing your customer service.