Simplify Your Incident Management Process
With Clik software, you can raise and view service incidents from anywhere. Your team will have all the information they need in one place. Incident management tools help restore operations as quickly as possible. Minimise any adverse impact of service incidents on a customer’s business. With an incident management system, you can ensure the best quality of service. You’ll also have complete control over each job to minimise risks.
Your customers can also report incidents with customer portals. Your team in the office can then view all new incidents and turn them into job sheets. Streamline every process and remove the need for long phone calls or email threads.
Manage and Track All Service Incidents Easily
Input all your client’s details, assign a team member, describe the problem and link to an action list. Keep records of your client’s incidents with Clik’s incident management solution. This way, you can prioritise work and create job sheets with all the relevant details. Your engineers then have enough context to diagnose the problem quickly. This then leads to efficient incident resolution.
Having a more defined process means your team can work more efficiently and save time. It improves the entire life cycle of a job. Clik’s incident tracking software helps you manage incoming work in real time. Access data quickly to increase your support team’s service and productivity levels.
INTEGRATED FIELD SERVICE MANAGEMENT SOLUTIONS
Everything in One Place
With Clik, you can link service incidents across different modules. It helps bring work together and enhances collaboration across field teams. Streamline business operations with a complete solution for field management. Utilise user-friendly tools to deliver excellent customer service. Manage work orders, raise estimates and quotes and organise a growing business.