Enhancing Communication With Bespoke Customer Portals

Enhancing Communication With Bespoke Customer Portals

When you add a new client to your Clik Service account, you have complete control over what they can view in their Clik Remote Customer portal. The permission element is very targeted and allows a bespoke view for each client and each of their sites. They can view job sheets, quotes, invoices and scheduling, as well as their own visual dashboard that displays important stats and items of interest.

Using Clik’s customer portal software solution in your workflow can revolutionise client interactions. By offering a tailored platform for your clients, you enhance transparency and streamline communication. A well-designed customer portal facilitates self-service options, empowering clients to access important documents, track progress and communicate with your team seamlessly. With customisable features and intuitive interfaces, such software not only improves client satisfaction but also boosts operational efficiency by reducing manual tasks and administrative overhead.

Enhancing Customer Experience Through Robust Customer Portal Software

Enhancing Customer Experience Through Robust Customer Portal Software

Implementing robust customer portal software ensures that your clients have a seamless and real-time view of their data. By leveraging advanced functionalities of such software, customers can monitor the progress of ongoing projects, track service requests and access vital documents instantaneously.

The Clik Remote Customer login provides your customers with an easy way to view quotes, related jobs, invoices, assets and other important information your business has to offer. Give them access to specific widgets and take control of how what information they can see. The portal pulls through live data from your Clik Service database in order to provide clients with an up-to-date view 24/7.

Provide Transparency and Minimise Delays With Clik

Provide Transparency and Minimise Delays With Clik

Your clients can raise new incidents directly from their own Clik Remote portal at any time. Your team can then action this by turning it into a job sheet, instantly creating the quote and sending the job to the right engineer. The customer can approve or deny the quote from their portal to get the work moving.

This way, your customers are always in the loop with every stage of their submitted incidents and can provide feedback directly to your team. This transparency not only fosters trust and satisfaction but also minimises misunderstandings and delays. With the ability to view live updates and interact with your business in real-time, customers can make informed decisions and stay engaged throughout the service lifecycle.

Complete Control of Your Business
COMPREHENSIVE FIELD SERVICE COORDINATION PLATFORMS

Complete Control of Your Business

No more manual long phone calls or email threads to send job information to your engineers. No more lost paperwork at the back of the van. More time to expand your business and grow your clientele. With Clik, you can remove the headaches from field service management and job organisation.

Save time and money and deliver the best possible service for your customers. Give your engineers complete visibility of their assigned work while ensuring every essential task is carried out to a high standard every time.