How to contact us

Tel: 0117 902 2012
Email: domains@cliksoftware.com

Clik Limited
Tobacco Factory
Raleigh Road
Bristol
BS3 1TF

Please contact us using one of the contact methods above regarding issues relating to domain names, between 08:30 and 17:30 Monday to Friday excluding bank holidays. Outside of those times we recommend you email domains@cliksoftware.com. We aim to respond to your contact within 1 business day and aim to resolve any issues you have within 5 business days.

 

Reporting abuse and complaints

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at domains@cliksoftware.com with as much detail as you can provide. We will investigate your complaint within 5 business days.

If you wish to make a complaint about a service you have received, please submit an email to us at domains@cliksoftware.com with as much detail as you can provide. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you are not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.uk/complaints.

 

Nominet’s Terms and Conditions

When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: https://www.nominet.uk/domain-registration-tandc or https://www.nominet.uk/go/terms.

 

Domain name charges and other information

  • You will need to make payment in advance by bank transfer (details provided when you confirm renewal).
  • Clik does not charge a termination fee.

 

Renewing domain names

Clik will send out reminder emails 30 days, and 7 days before expiry. We will send the emails to the email address on the account. It is the registrant’s responsibility to ensure their contact details are up to date, Clik will not be responsible if your domain renewal fails due to your contact details being incorrect.

If you do not wish to renew a domain, please make sure you contact us a minimum of 7 days before your domain expires by emailing us at domains@cliksoftware.com.

 

Expiring domain names

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.

After 30 days your domain will be suspended and will go into a 60-day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT.

This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and entered into cancellation schedule for 5 days before becoming available for resale through a third-party registrar.

In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions.