Building Services: Reducing Costs

This construction company has worked at the forefront of the facilities management industry for 130 years. Throughout that time, it has integrated new timesaving technologies into its business to stay ahead of the crowd. However, the old service management system relied on paper forms and certificates. Senior Manager, David Grundy explains what led the business to look for a digital alternative.

The Challenges

“We wanted to transfer information between tradespeople and the HQ, without physical visits. Also, our electrical engineers needed easy-to-use certification software which produced professional certificates. We were spending too much time ensuring we had the correct paperwork, and things were getting lost, manual entry was taking far too long. We needed a solution which would keep client records in one system.”

How Clik Helped

The business researched service management software, choosing Clik because of positive feedback from other users.

“Clik’s excellent customer service and support, even before we committed to buying, was refreshing. The software’s functional interface with multiple customisation options was also simple to install” said David.

First, the business was focused on enabling its engineers to create professional electrical certificates – both on-site and in the office.

“We were impressed with Clik’s software, how quickly everyone adapted to it, and the presentation of the finished certificates were very professional. It has saved us time and reduced the chance of errors when producing test sheets”. says David.

“Remote for Customers also gives us a professional edge over our competitors. Customers have more control of their accounts, they can see works completed, those in progress, and quotes for new work. Their feedback has been very positive.”

Then they invested in Clik’s full range of service management software.

“Clik’s software makes our FM service more streamlined and accountable. We can maintain complete client records with one single system, like a virtual filing cabinet,” said David.

“The solution is a state of the art, digital management tool that gives us exceptional control over our FM portfolio”.

“Our engineers are kept up-to-date in real-time with the job information they need. Everything is available to our engineers at the click of a button. Including integration with Google Maps so they can quickly find their next job”.

“Clik’s software has reduced the need for lengthy telephone calls and repeated visits from our engineers to our head office”.

“The process from enquiry through to job completion is now much slicker, which has reduced our costs and gives a more professional impression to our clients. Clik has given us quicker response times and reduced our paperwork. It’s also helped us have a closer relationship with customers”.

“It’s an efficiency-driven system that allows us to provide our customers with even better value for money.”

The Future

“We are impressed with how using Clik has organised our business. We will continue working closely with Clik for a long time to come”.