Catering: Moving Away From Old Paper Systems

Based in East Sussex, Brian’s company provides maintenance services for a range of catering equipment, from grills to ice cream machines and much more. For the last 14 years, it has been building its customer base, including a well-known, popular fast food chain.

The Challenges

The team was accustomed to a paper-based approach of managing the company. This way of working presented a number of problems, however, as Director, Brian French says it was, “…waiting for paperwork for weeks on end without being able to invoice”. The team knew the method was outdated and would need to be replaced in order to improve workflow.

“We needed to move away from the old paper system and find a solution that was instant from office to engineer to customer”, says Brian.

Having not used business management software before, Clik software was new territory for the team. When looking for a resolution to its challenges, it was referred by a fellow catering equipment company using our solution.

How Clik Helped

In this instance, it was a combined effort of Clik and its IT company that helped with improving its job management style. After a simple buying process and easy installation, the company implemented Clik Service for its office users and teams on the go.

Brian explains that the support received was, “…excellent, especially as we were dealing with people in different countries and different time zones.” He also found working with Clik easy and gives praise to the tech team: “They were a great support through the whole migration, all be it challenging at times, we were never left waiting.”

The Future

With the system in place, Brian now plans on using Clik more in the future, “… as we always have, but now its in the cloud.” The team continues to work without delay and with the knowledge data is secure in the process.