Renewable Energy: Improving Efficiency

This renewable energy company was formed in 1995 and has evolved to include an impressive array of services. These include electrical, facility management, fire and security, air conditioning, refrigeration, plumbing and heating, lifts and escalators as well as contracts for projects including large commercial retail units, petrol filling stations, and shopping centres.

The company has a broad portfolio of nationwide clients but also a large local client base, many of whom have been using their services for years. So far, in 2019, it has worked for over seventy-five clients, one client alone having over one thousand sites.

The Challenges

With one hundred and twenty employees, and always recruiting for more, it’s fair to say the company is busy. Mistakes are costly; the business must be efficient and proactive while providing excellent customer service – every time.

Managing a large business with many variants can be tricky, but Simon Champion, Operations Director, tells us how they use Clik to make procedures run smoothly.

“The company began using Clik Service back in 2005 and it has become an essential part of our business,” says Simon.

However, the business had multiplied by the time Simon joined the team in 2010 and managing the number of field engineers needed to be significantly improved to ensure continuous growth.

“Managing a large number of engineers, all over the UK, on some very high profile jobs can get stressful at times. All our clients deserve the very best service from us, and Clik has enabled us to streamline our processes to maximise our engineer’s productivity.”

How Clik Helped

“We started using Clik to support our engineers. It allows us to get information to and from the engineers easily. It enables us to ledger jobs immediately after the work is completed. We can then quickly update the client on the progress of their job. It’s a fantastic tool,” says Simon

“We have also executed Clik for Customers. It’s an ideal portal that allows our clients to view their jobs and quotes. We put a feature request into Clik that would let our customers accept or decline quotes, Clik added this, and it works really well.”

“Clik has made the job-to-invoice process significantly faster. That, as well as improving our efficiency, are the main benefits for us”.

“It enables us to ledger jobs immediately after the work is completed. We can then quickly update the client on the progress of their job. It’s a fantastic tool”.

The Future

“The software is evolving all the time, so it is always advancing. If the Clik team keep working with and listening to their clients, the software products will just keep getting better. We have built a good relationship with everyone we deal with at Clik.”