Specialist security system providers, AGS Tech needed a service management system to help them cut down on paper-based organisation. They needed a package that would allow them to see completed jobs and the locations of their engineers. They chose Clik’s range of service management solutions to help them grow their business.
Established in 1993, AGS Tech Ltd are suppliers and maintainers of security systems, predominately focused on public sector and social housing customers. AGS Operations Director Colin Prescott explains his thoughts on using Clik Service and the new field management solution, Clik Remote.
After the new owners bought the company in 2017, they found the business to fully rely on paper-based management, so they realised there was an immediate need for an effective CRM system to be implemented. Having rolled out and used Clik Service at a previous company, the Operations Director decided it would be an ideal product to help the business grow.
How Clik Helped
AGS Tech implemented the main desktop CRM, Clik Service, as well as the field management system, Clik Remote in order to move away from the paper-reliant business structure.
The main reason why AGS decided to go with Clik was for the remote updating for engineers that can be found in Clik Remote. “This is imperative as we have strict SLA response times and need to know where our engineers are and what jobs are completed.”
Clik Service also proved to be useful to keep track of stock control across all engineer’s vehicles.
Benefits of Clik
AGS Tech finds Clik Service to be quick and easy to deploy and cost-effective.
Being familiar with the product prior to implementing the system into the business was also a big help for Colin.
Overall, Clik offers a full end-to-end package for AGS Tech, supporting each stage from enquiry through to invoicing.
We are looking forward to the Clik Jobs app being developed to give us visibility of engineers en-route and live job updating.
AGS Tech Ltd