Established in 2000, Liftworks are a customer focused company that have earned a good reputation across Bedfordshire, Berkshire, Essex, London, Herefordshire, Kent and Surrey. Now in its 13th year, Liftworks have a team of 6 office and 18 field staff. They install service and repair all makes and models of lifts and escalators.
In The Beginning, It Was Excel And Word
As the company started to grow company director Lee Lines began looking for a software package that could help get on top of their administration. This had previously been restricted to using Excel spread sheets to document everything from service routes to invoicing. As well as using Microsoft Word for sending invoices and quotes. This created many problems and confusion in the office with lots of different documents being saved for each customer.
After scouring the internet, Lee was referred to Clik by a company from within the lift industry. Clik Service v3 was the one Lee took notice of. Lee says “I tested other software packages that were specifically designed for the lift industry but none of them really stood out. One of the main reasons I chose Clik was because of the price, it offered excellent value for money.”
Time savings of 40%
After a quick and painless installation process, Lee started condensing his office activity. Clik Service helped achieve this by cutting down on the paperwork and having all customer and job information ready at all times. “The whole of our business from quoting right through to invoicing has been simplified.” This has helped reduce time spent on administrative procedures by 40%, allowing the admin team to assist with other tasks.
Having been a Clik customer since 2009, Liftworks were one of the first companies to be transferred exclusively from Clik Service v3 to Clik Service v4, a transition made easier by Clik’s tech support team Lee says:
“At the beginning, there were a lot of bug fixes with the new version, and this was expected as we did move over before it was officially released. I find Clik’s support team great to deal with and I do tend to call rather than use the knowledge base as I prefer to talk to someone and pick up tips or hints from them.”
Now with Clik Service v4 up and running smoothly, Lee says organising and managing all office activity has been made easier. Lee is currently implementing a paperless office, managing to reduce paper use down to 80% less than before.
“Clik Service has helped a great deal in the organisation of our company, from the engineers booking holidays, scheduling works, ordering materials, storing materials and keeping track of tools. The list is endless”.