An expanding and diverse business focused on exceptional service delivery in the field of electrical testing, NC Compliance turned to Clik for a CRM system that delivered a real commercial advantage.
We provide electrical testing, minor installation, and reactive services to commercial and industrial clients across the UK. This means that we run hundreds of jobs and speak with a multitude of contacts every month. We needed a fast, reliable and proven system to coordinate and log our communications, streamline our administration and provide efficient and integrated control of our workforce.
Given the diversity of our client base, the variety of job we undertake, and the geographical spread of our field electricians it was proving extremely time-consuming to maintain effective control and the likelihood of costly inefficiencies was perceived to be increasing. We had to find an integrated solution that was user-friendly and met the challenges presented by our rapidly growing business. Additionally, we wanted to vastly expand and improve our ability to quickly produce detailed, accurate and formatted management reports for our clients, which enabled real-time comprehensive monitoring of agreed KPI’s.
How Clik Helped
We chose Clik software because it offered the complete package. The electrical certification software was already familiar to us and the Clik team successfully integrated our job ticket style into their Clik Jobs system. Clik Service pulls everything related to each job into one place. That starts with the quote then the labour, purchase orders, supplier’s invoices, and expenses. Electricians reports and comments are added in real time along with client signatures, photos, certificates and the client's invoice. The jobs are grouped by site, client and by contract so searching for an individual job is pretty much an instant process which is nice when the client or our electrician is on the telephone. The ability to email client quotes and suppliers purchase orders from the job is delightful and saves the frustration of switching between different software. We, and our clients are also impressed with the level and versatility of the reporting functions of Clik Remote.
Benefits of Clik
Clik has surpassed our expectations. It has eliminated administrative inefficiencies, streamlined communication with our workforce and projects a very positive image of our operational capability to our clients. Our cashflow has improved, and we are more confident that we are partnering advantageously with our suppliers and clients because of the record keeping and reporting functions of the Clik system.
Every business is different, and the Clik support team clearly understand this. They have refined and tweaked our use of the system with total professionalism and commitment. The quick and friendly grasp of our individual requirements has always been a welcome asset to our business.
Clik has also helped us to develop and deliver a few of our unique selling benefits (USB’s). For example, the ability to confidently guarantee all clients that they will receive electronic reports and certification within 24 hours of our finishing a job. Very important to a client waiting on electrical certification for their insurance company.
Life without Clik for our business would be expensive and frustrating. We have achieved very significant operational improvements and gained a commercial advantage from our relationship with Clik. Good to work with, they have a can-do attitude and a friendly approach which makes us anticipate longevity in our relationship with them.
NC Compliance Ltd