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British Gas - Connections Magazine

With more than 750,000 customers, British Gas Business (formerly Connaught Compliance Electrical Services) is the UK’s leading provider of energy supply and services. It relies on NICEIC certification software to provide customers with an efficient service.

We have been NICEIC Approved Contractors for many years, carrying out electrical installations, inspection and testing, remedial works, process control and copper and fibre data installations.

We carry out work for customers such as Nestlé UK, Howden’s Joinery, McCain Foods and Yorkshire Water, and have more than 230 staff, consisting of office-based and site staff.

Due to the huge amount of certificates we issue, we needed a solution that would allow us to reduce turnaround times from receiving handwritten results from our onsite engineers to issuing our clients with their certificates, either by email or posting them on a website.

We’d been having a few issues with the software we were already using for our NICEIC certificates and one afternoon a flyer for NICEIC certification software landed on my desk so I decided to look into it.

I had a play around with the free trial and decided to order a copy. A quick call to NICEIC sales and two days later I received my software. We’ve now got six licenses for the software and we use it on desktops in the office and laptops out on sites.

Our existing knowledge of filling out NICEIC certificates made using the software really easy and I found it much easier to use than the previous package we had. Some of the features – such as electronic signatures – allow us to have paperless certificates, making our job much simpler.

The main benefit to us is that there are no more wasted certificates or time when printing errors occur; we simply reprint.

We no longer have to file away and record damaged certificates because the certificates still have a serial number on them, and our company chooses to shred any damaged or misprinted certificates. By doing this, we are still fulfilling the requirements of the NICEIC by protecting the misuse of certificates and serial numbers.

The second major benefit is that an electronic PDF version of the certificate can be created from within the software, allowing the user to issue paperless certificates if required.

Since first using the software we’ve only had one problem, which was that the new verification feature was issuing warnings on our certificates. I contacted technical support who realised that the rules in the verification system were wrong. This was sorted within a week and an update released.

I’ve also seen the software improve month on month due to the invaluable updates we regularly receive. From my experience, the team at Clik is really helpful. I’m pleased with the response I get from the support team and I’m told that they are thankful for any ideas we’ve put forward for implementation into the software.

I have thought of another couple of ideas that may improve the software and speed up certificate processing, and I look forward to speaking with Clik to see if these could be incorporated into the software.

Lee Willis is an engineer at British Gas Business