My mornings are always a bit of a rush. Especially now I’ve moved in with my girlfriend and her parents while I wait for my house to go through. It’s not as awkward as it might sound but it’s across the river from the Clik office and has given me my first real taste of commuting. So, at the moment I start my day stuck in traffic. I don’t envy anyone that has to commute.
Once I make it to Clik Towers for 9 am, I make myself a green tea – I recently decided caffeine is not good for me so have cut out coffee and have got on the herbal tea like a big hippy.
I’ll start the day by checking my emails at my desk in the corner of the office next to Rusty our office dog. Then I’ll look at who I need to phone and if I have any online demos booked in that day.
My role has evolved over the 11 years I’ve been at Clik. I started in 2006, before the internet as it is today really existed. Finding prospective customers used to mostly consist of me hitting the phones (“ere, you want some software?”). As sales has changed and Clik’s sales team has grown to 12, I’ve moved to up to be a Business Development Manager.
I have about 400 customers now, so most of my day is spent looking after them via phone and email, as well as demonstrating the software to potential new customers.
I have a very specific, OCD-esque lunch routine. Monday: hipster sandwich shop. Tuesday: Aldi food for the week. Friday: fish and chips with mushy peas. Repeat forever.
I usually have a couple of demos’s a week, which I try and book in for the afternoons. During these, I try and assess what the prospects current set up is and what problems they have, then see how our software can adapt to suit them; hopefully improving the way they work.
I’m also currently looking at how we use LinkedIn and other social platforms as a non-intrusive way of communicating with prospective customers, instead of the old days of cold calling.
From 5-5:30 pm I put my headphones on and try and crack on with my admin. I listen to anything ranging from shouty metal to folk music, and I’m particularly fond of the 80’s (see spandex leggings).
Then it’s back to the car park that is Bristol’s roads and my temporary home in North Bristol.