I start my day across the bridge in Wales. I cycle to the train station and commute over three times a week, then work from home for the remaining two days. I usually skip breakfast, but sometimes I get the chance to sneak something in from Parsons Bakery down the street from the Clik office.
The first thing I do when I get into the office is switch on my PC and check through my emails. I’ll also go through my Outlook calendar to see if I have any meetings or callbacks scheduled for the day. I then head into the kitchen to grab a cup of tea before making any prearranged callbacks.
I’ve recently taken on the role of Tech Support Supervisor. I help manage a team of 9 tech support engineers. But I’m also still very much involved with taking on tech tickets day-to-day. I’ll also get involved with products meetings and help with beta testing our new product updates.
I’ll then jump into the ticket queue and start calling customers to help with their issues. On a typical day, I get through 8 to 14 tickets depending on how busy we are (I make a lot of cups of tea in between!) Recently, I’ve also been getting involved with the interviews for new members of the tech team.
My favourite part of the job is solving particularly tricky problems. It’s always a school day when you come across a problem you haven’t seen before.
As part of the tech team, I work both on my own and as part of a team. We all take individual support tickets but we’re quite a close-knit team so often support each other and help with other tickets.
I’m usually pretty boring when it comes to lunchtime. Most of the time, it will be a bean and cheese toastie or last night’s leftovers! My favourite food is Thai food.
At the end of the day, I cycle back to the station and get the train home. Then I’ll usually watch whatever TV show me and my partner are currently binge-watching. My favourite film is How to Train Your Dragon.
I mostly listen to pop-punk or classic 80s music and my favourite album is ‘Rumours’ by Fleetwood Mac. My favourite book is One Flew Over the Cuckoo’s Nest by Ken Kesey.