Coulson Building Group have worked at the forefront of the facilities management industry for 130 years. Throughout that time, they’ve integrated new time-saving technologies into their business to stay ahead of the crowd. However, the old service management system they used relied on paper forms and certificates. Senior Manager David Grundy explains what led them to look for a digital alternative:
“We wanted to transfer information between tradespeople and the Coulson HQ, without physical visits. Also, our electrical engineers needed easy-to-use certification software which produced professional certificates. We looked for a solution which would keep complete client records in one system."
How Clik Helped
Coulson researched service management software, choosing Clik because of positive feedback from other users.
“Clik’s excellent customer service and support, even before we committed to buy, was refreshing. Their software’s functional interface with multiple customisation options was also simple to install."
First they tried Clik's NICEIC Certification Software and tablet app Clik Elec Cert. These allowed their engineers to create professional NICEIC certificates onsite or back at their HQ.
Then they invested in Clik’s full range of service management software.
“Clik Service, Clik Remote and Clik Jobs make our FM service more streamlined and accountable. We can maintain complete client records with one single system, like a virtual filing cabinet,” said David Grundy.
Benefits of Clik
“Clik Service is a state of the art, digital management tool that gives us exceptional control over our FM portfolio.
“Clik Jobs ensures our engineers keep up to date in real time with the information they need.”
With Clik Jobs, all the relevant job information is available to Coulson’s engineers at the click of a button. Including integration with Google Maps so they can find their next job.
“The NICEIC software has saved us time and reduced the chance of errors when producing test sheets.
“Clik's software has reduced the need for long telephone calls and repeated visits from our engineers to our head office.
“The process from enquiry through to job completion is now much slicker. Which has reduced our costs and gives a more professional impression to our clients.
“Clik has given us quicker response times and reduced our paperwork. It's also helped us have a closer relationship with customers.
“It’s an efficiency driven system that allows us to provide our customers with even better value for money.” David Grundy EngTech MCIPHESenior ManagerCoulson Building Group